Would you like to be part of a young, fast-growing company, benefit from flexible working hours and real growth opportunities, all while gaining valuable experience and having fun? Then our team is the right place for you!

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As a Junior Customer Support Representative in our company, you will offer 1st line assistance regarding various matters such as account queries, bonus inquiries, complaints, promotions, basic technical support and other various troubleshooting needs, while learning the A-B-Cs of a very profitable industry and opening doors to new career possibilities.

What we offer:

Starting salary: 2600 RON net for the first 3 months, 3000 RON net after these
Monthly, quality-based bonuses (up to 200 EUR net, monthly)
Referral bonus up to 300 Euro/ per recommended person on vacancies jobs (if she/he stays in the company for at least 5 months), paid at the end of the 5th month activity time of the recommended person
Company events, great office location (2 min away from Aviatorilor metro & bus)
Paid, comprehensive training for new employees
Constant feedback and coaching, collaborative company culture
Career growth – guaranteed track to Senior Customer Support Rep after a year / possibility to become a Shift Leader or VIP Account Manager within the first year
Flexible working hours (3 rotating shifts, covering 24/7)

Requirements:

Fluent English language skills (written and spoken)
Customer satisfaction oriented
Friendly communication style
Skilled PC and internet user
Excellent problem-solving abilities
Heightened attention to detail
Strong team player
Willingness to work in shifts from our physical location

Key Responsibilities:

Handling the various customer queries through live chat (mostly), email (some) and phone (rarely) to the agreed quality standards
Creating a fun, friendly environment by presenting an empathetic and helpful attitude to the customers while always providing correct information
Working with back-office and internal tools as well as engaging 3rd parties (platform provider) to ensure customer queries are answered and / or resolved in a timely and correct manner
Following internal procedures, performing required verifications
Crediting bonuses and promoting the brands’ promotions
Actively engaging with customers to increase player activity

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