What you need to have:
Minimum 3 year in a customer service role, leadership role will be considered a plus
Effective people skills and sensitivities when dealing with others
Must have flexibility with scheduling
Technically inclined; Windows operating system; Microsoft Office; prior experience with various software and web based tools.
Proven motivational and leadership capabilities.
Able to “think on their feet”, problem solve independently and multi-task continuously.
Be a leader, exude confidence and have a strong business acumen.
We are looking for a strong customer service professional with knowledge in managing customer problems via email and live chat.
The ideal candidate should have customer care experience and should be able to start building a customer service team for several projects.
Provide leadership by setting and maintaining vision, mission and values.
Provide support and encouragement while ensuring the overall quality of service is provided.
Demonstrate advanced product knowledge and the ability to solve customer issues.
Keep a positive attitude and exhibit strong, consistent leadership skills at all times.
Prepare and review reports and reviews related to agent stats, KPIs
Idea generation for increasing sales, problem solving and employee development initiatives.
Perform in a positive, professional, empathetic and customer-focused manner.
Provide escalated problem solving, assist with live interactions from technical issues to chargeback prevention.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers