PRIME SALES SOLUTIONS SRL is part of EUROPEAN HORIZON BIOTECHNOLOGY LTD - an European trade company based on own manufactured cosmetics products. We’re successfully operating in 15 countries of Europe with B2C model.
We have two headquarters - one in Cyprus and one in Bulgaria.
There are nearly 70 people employed in our company and we’re expecting the number of the people employed will reach 120 people in the nearest future.
What we need now:
Agents for outbound and inbound calls (sales calls for natural products).
Fluency or even native in Italian
English speaking skills needed too because the company spoken language is English
Some experience in Tele sales or Telemarketing is a big plus( 3 months - 1 year)
Consultative sales skills, negotiation skills and persuasiveness
Excellent communication skills and a positive attitude, customer care skills
Minimum high school diploma or equivalent
Proficiency with basic PC skills
A mature person in order to deal effectively with all kind of people of different ages and different cultures
Highly reliable, willing to learn and acquire new skills
The right candidate for this position is an individual that can communicate in a friendly, conversational manner. Superior listening skills are equally important.
Take calls and process orders in an accurate manner
Promptly contact the customers to inform them about a products using scripts and arrange up-sale
Improve the quality of work, improve the script and work with objections
Provide to the customers detailed information regarding the products of the company and answer the questions of them
Ask questions to understand customer requirements and close sales
Arrange working schedule in accordance with the Team Leader directions
Constantly work on the improvement of key performance indicators of you and the entire team
Carefully enter customer information in the database (CRM)
Place the order to the warehouse and company delivery system
Handle complaints to preserve the company’s reputation
Excellent Salary and a fair bonus system according with your results and company revenues
Training and manuals in order to know our products
Dedicated Team Leader, working as a mentor towards his colleagues, oriented to help the team achieving the objectives
You will have the chance to improve your spoken and written language skills too in an international and dynamic team.