DUTIES AND RESPONSIBILITIES:
Give players a detailed and quality response, by email or chat, to any questions or requests about the game platform in order to maintain a high level of satisfaction.
Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
Evaluate the possibility of providing a direct response or transferring the request to another service.
Reach the individual and collective objectives (KPI) set by management.
Accept feedback and respect the implementation of improvement plans.
Pre-analyze and report technical issues on the various game sites following the incident management (IM) procedure.
Take on different schedules as support is guaranteed 24 hours a day by various teams.
REQUIREMENTS:
Native/fluent in Dutch (C1) and English, both oral and written.
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Good writing ability and ability to easily use online communication software and ticket management systems
Good command of IT tools such as Word, Excel and Outlook, as well as any other online communication software
Service and customer satisfaction oriented. Empathetic and diplomatic
Previous experience in contact center within a similar role
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being team player at the same time
OFFER:
A friendly work environment that is adapted to reaching optimal performance
Leadership by talents, values, trust and autonomy
The opportunity to progress and specialize with our internal mobility system
A competitive salary package linked to the Romanian market
The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest (AFI Park)
Meal allowance
Private health insurance
Benefits
Hybrid work
Multicultural Team
Progressive company culture
Start immediately!
whatsapp 0730146424 ????
[email protected] ????
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