Act as a single point of contact for live chat and Social Media from users regarding their orders/ queries etc. through delivering an excellent customer experience
Delivering fast and efficient service assisting customers with their immediate needs
Resolve problems at the first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns.
Immediately deal with or escalate suspected or recognized customer issues as per defined procedures.
Would be great if:
Sales skill and experience in customer support/ customer relationship and customer service is a great fit
Live Chat and Social Media Support, like Facebook Messenger, Instagram, YouTube, Twitter, LinkedIn, Snapchat