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Call Center Operator / Sales Agent

Salariu confidenţial
ID 807346
acum 3 săptămâni
Cluj-Napoca, Cluj
Domeniu de activitate

Serviciu Clienți / Call center

Tip job

Full time

We are seeking for motivated and organized Call Center Operators / Sales Agent to close sales and boost our customer base. You will utilize established leads and find new leads for potential customers. After making initial contact, you will present the benefits of our products and services, helping them understand how these products can enhance their everyday lives. We prefer candidates who have at least two years of sales experience and a solid history of closing sales, but we are willing to train the right person.
Position Responsibilities:
• Research potential leads from business directories, web searches, or digital resources
• Effectively promote and explain the company’s products to potentially clients, via phone, whatsapp or email.
• Contact potential customers through phone calls and emails
• Determine customer needs and offer product or service solutions and support
• Deliver customized, targeted sales strategies
• Close sales and lead customer through the purchasing process
• Meet all quotas for inside and outside sales
• Maintain a record of calls through our computerized system
• Create and maintain a database of prospective clients
• Demonstrate good judgment and leverages past experience to plan and accomplish goals

Skills required:
• Ability to listen carefully and effectively communicate complex topics with different types of clients
• Ability to grasp best practices and company policies and use them as needed with clients
• Ability to professionally handle complaints, even when working with unpleasant clients
• Accuracy of work with eye for detail in completing documentation in system
• Ability to satisfy clients by going above and beyond the call of duty for unique situations
• Ability to use automated information systems to analyze client information and continuously
• improve personal performance
• Ability to demonstrate a friendly style and work effectively under pressure when needed

Other Minimum Qualifications:
• Strong inter-personal skills, ability to relate well to clients, fellow employees and company
• management
• Fluency in English
• Proficiency in the use of commonly used phone system, PC software, Email, and Internet
• Problem solving skills which require exercising independent judgment
• In-depth understanding of company services and its position in the industry
• Understanding of privacy issues and regulations and ability to maintain strict client confidentiality
CV :

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